Client’s Bill of Rights

All Recycled Teenager Seniors Services (RTSS) clients have the rights to:

• Access RTSS services regardless of disability, color, race, ancestry, religion, sex or national origin.
• Be free from mental, physical and sexual abuse, neglect, and property exploitation.
• Be treated with dignity and respect.
• By fully informed in advance of the costs of services and receive proper notices of changes or increases in the fees.
• Voice grievances and complaints without fear of discrimination or retaliation.
• Have a compatible relationship with the RTSS providing services.
• Identify service needs and participate in planning the service schedule.
• Know the email address and telephone number of RTSS who provides the services.
• Verbalize preferences regarding activities and day-to-day schedule.
• Exercise freedom of choice regarding the availability of services from other agencies, and private companies in the community.
• Know RTSS’s capabilities and limits in providing services.
• Have personal privacy, respect for their property, and confidentiality of all RTSS records.
• Review your service agreement with a RTSS representative.
• Obtain a signed copy of your service agreement.
• Refuse services or terminate RTSS services with proper notices as indicated in the RTSS service agreement.